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You will never regret reserving a flight with Lufthansa Airlines as it aims to provide convenience and comfort at every step of your journey. But before that, you must be aware of all the information from basics to additional in order to lighten your burden and heighten your excitement. For this, drive yourself to the Lufthansa Airlines Nairobi Office, and you will get all the insights about your air travel without even asking. The office has a well-trained staff that handles customer queries, answers their questions, offers them pocket-friendly deals, and whatnot. To make connections with them right from your home, follow the communication details shared below.
Connect Before Your Visit
If you have confirmed your bookings and are now planning to visit the sales office, connect with them beforehand. You can also visit their social handles to stay updated with the airline’s new features.
| Lufthansa Airlines Nairobi Office Address | Regal Plaza, 1st Floor Limuru Road Parklands 30320-00100GPO Nairobi, Kenya |
| Lufthansa Airlines Nairobi Office contact number | 0800 723935 |
| Email ID | customer.relations@lufthansa.com |
| Working Hours | 8:00 am – 5:00 pm (Monday – Friday) Closed on Weekend and Public Holidays |
| Lufthansa Airlines Official Website | https://www.lufthansa.com/ |
| https://facebook.com/Lufthansa/ | |
| YouTube | https://www.youtube.com/user/Lufthansa/ |
| https://www.instagram.com/lufthansa/ | |
| http://twitter.com/lufthansa | |
| Online Check-In | https://www.lufthansa.com/ae/en/Online-Check-in |
Make Connections with The Lufthansa Airlines Head Office
You might not find some solutions to your travel concerns at the sales office, but visiting the head office and seeking assistance from their staff will definitely resolve your issues. So, depending on your convenience, connect with the office either in person or on a phone call.
- Airlines Head Office Address– Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
- Head Office Contact Number– +49 69 86 799 799
- Airline’s Head Office Email Address– customer.relations@lufthansa.com
- Operating Days– 8:00 am – 5:00 pm (Monday – Friday)
Lufthansa Airlines Office Assists You With
Even if you think you are all prepared for your journey, something is always left behind. That’s when the staff at the Lufthansa Airlines office in Nairobi enters to help you complete your pending flight procedures.
Reserve Your Seat
Reserving your preferred seat with Lufthansa Airlines isn’t a task anymore, but if you still hesitate to make bookings on your own, you can reach out to the airline’s sales office. The well-trained staff will help you book your preferred seat and along with that, they will enlighten you with the ongoing offers and discounted airfares. Also, keep your travel documents handy during reservation to avoid any delays.
Make Cancellations
So what if something urgent came up, and you now have to cancel your bookings? Don’t worry about the refund, as Lufthansa Airlines offers a very flexible procedure. Therefore, we say if your traveling plans are uncertain, purchase refundable tickets. Remember that your refund will be processed in the original mode of payment. You must read the cancellation and refund guidelines to find out if you are eligible for a refund or not.
Seat Upgrades
Upgrading a seat can be a game-changer step for your upcoming flight, even if you have reserved your seat. Upgrades come with extra legroom, in-flight amenities such as a variety of meals and entertainment options, and many more exciting facilities. For upgrades, you will have to pay a difference fee to switch to a premium class from your current ticket class. After performing all this, you can enjoy the amenities and make your travel worth sharing.
Flight Check-ins
Check-in is the initial step you follow as soon as you enter the designated terminal. You can either check-in online, at the check-in counter, or use the self-service kiosk. Offline check-in can be hectic, especially during peak seasons, as standing in long queues can take a lot of time. So, go for the quicker way by online check-in or at a self-service kiosk. If you find any of the process confusing, seek guidance from the Lufthansa Airlines Nairobi Office.
Baggage Limit
The moment you confirm your bookings, you start planning to pack the items you want in the journey. Hopefully, you know that every airline has its baggage allowance guidelines for every passenger. Therefore, consider learning the airline’s baggage limit to avoid the hustle and bustle during baggage check-in. Also, do not pack any sensitive items that are restricted according to the airlines’ regulations. So, before taking any step ahead, look at the list of prohibited items:
| Weapons and Sharp Objects | Explosives and Flammable Items |
| Liquids Over 100ml | Certain Sporting Goods |
| Chemical and Toxic Substances | Alcoholic Beverages Over 70% Alcohol |
| Batteries | Compressed Gases |
| Magnetic Materials | Tools like hammers, drills, etc. |
| Radioactive Materials | Camping Equipment |
Special Help
In order to make air travel safe and secure, Lufthansa Airlines provides special assistance to specially-abled passengers. Whether you need special help during pre-flight procedures or onboard, talking to the officials will help you enable the feature. Never forget to bring the mandatory documentation required to avail of the service.
Here is the list of special services available:
| Wheelchair Assistance | Mobility Devices |
| Hearing Assistance | Vision Assistance |
| Cognitive and Developmental Assistance | Service Animals |
| Medical Devices | Unaccompanied Minors |
| Assistance with Baggage | Language Assistance |
| Oxygen and Respiratory Devices | Priority Boarding |
Additional Services Available at Lufthansa Airlines Office
Apart from all the essential services, the Lufthansa Airlines Nairobi office in Kenya has a lot more to offer, making your air travel filled with excitement and trouble-free. If you also looking for a better change, have a look at the prepared chart:
| Seat Selection | Extra Baggage Allowance |
| In-Flight Meals | Cabin Upgrades |
| Priority Services | Lounge Access |
| Travel Insurance | Pet Travel |
| Sports Equipment | Wi-Fi and In-Flight Entertainment: |
| Frequent Flyer Programs | Travel Packages |
| Onboard Comfort Kits | Special Occasion Services |
Travelers Often Ask!
Yes, Lufthansa Airlines has an office located in Regal Plaza, 1st Floor Limuru Road Parklands 30320-00100GPO Nairobi, Kenya
The airline’s office address is Regal Plaza, 1st Floor Limuru Road Parklands 30320-00100GPO Nairobi, Kenya.
To contact the officials, you can give them a call, leave a message, or connect via email.
There are various services the airline’s office offers, such as Wheelchair Assistance, Mobility Devices, Hearing & Language Assistance, and more.
Yes, to switch to a better ticket class, you will pay the difference charge depending on the ticket class.
Yes, the office staff will definitely assist you with the check-in process and help you get your boarding pass.
