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Make a visit to the Kenya Airways Hanoi Office in Vietnam, where you get the chance to modify the itinerary per your needs and travel requirements. The office has up-to-date facilities along with cutting-edge technology to meet customer demands. Every employee is trained to offer first-class services to assist passengers with flight bookings, upgrades, seat selection, pet travel, baggage allowance, and more. Find out more with the help of this blog.
Contact & Address
Kenya Airways Hanoi Office in Vietnam is easily accessible to customers. If you are near the office premises, you can easily head to the location and communicate directly with the experts. If this is not the case, there are other options as well. You can either call their hotline or send a written query to their email address, and the staff will respond to you with a resolution. Whatever your concern is, as long as it is related to travel, you can always contact the airline city office.
| Kenya Airways Hanoi Office address | 92 Le Duan Street, Cua Nam Ward, Hoan Kiem District, Hanoi, Vietnam |
| Kenya Airways Hanoi Office contact number | 84 4 3941 3809 |
| Email ID | Customer.Relations@kenya-airways.com |
| Working Hours | Every day – 24hrs |
| Kenya Airways Official Website | https://www.kenya-airways.com/en-in/ |
| https://www.facebook.com/KenyaAirwaysKE/ | |
| https://www.instagram.com/officialkenyaairways/ | |
| https://twitter.com/KenyaAirways | |
| Check Flight Status | https://www.kenya-airways.com/en/book-manage/flight-status/ |
| Online Check-In | https://www.kenya-airways.com/global/Travel_Information/Check-In/Check-In/ |
However, many times you seek assistance from higher authorities, like head office officials, to solve specific travel matters. At such point, you can refer to the following contact details:
| Airlines Head Office Address | Kenya Airways Head Office, Airport North Road, Embakasi, P.O. Box: 19002 – 00501, Nairobi, Kenya |
| Contact Number | +254 711 024 747 / +254 705 474 747 |
| Working Hours | Consult the airline via phone call |
Customer Services Offered At The Desk!
The Kenya Airways Hanoi Office in Vietnam is known as the one-stop solution for a couple of reasons. This place not only provides quick and efficient flight booking but also lets you elevate your inflight journey by offering over-the-top services. Some of these include:
| Seat Selection | Flight Check-in Details | Flight Refund |
| Fare Cancellation | Excess Baggage | Special Amenities |
| Flight Modifications | Medical Assistance | Checked & Carry-on Limits |
| Add Inflight Services | Track Lost Baggage | Inquire About Inflight WiFi |
| Advisory on Travel Documents | Purchase Flight Insurance | Redeem Miles/ Points to Purchase Flights |
| Restrictions on Pet Travels | Regulations for Young Flyers | Wheelchair Assistance |
| Access to Limited-time Discounts & Offers | Request Special Meals | Updates Flight Details |
| Special Baggage Items | Delay Flight Compensations | Flight Rescheduling |
| Cabin Upgrades | VIP Guest Services | Infant Travel Policies |
Hassle-free Cancellation & Changes
Whether you changed your travel plans or completely called off the trip, the Kenya Airways Hanoi Office in Vietnam will help you in modifying the tickets. Simply share the changes you want to make in your itinerary, and the staff will happily guide you through the process. In addition, they can cancel the complete ticket for you. Mind you, this will incur additional charges, so be ready to pay!
Disability And Mobility Assistance
Head to the Kenya Airways Hanoi Office in Vietnam and find out what additional requirements are there for passengers with special needs. The airline’s representatives strive to meet the special needs of passengers and help them feel more safe and more confident when traveling. Just make sure to connect with the experts on time and put forward your request.
Learn Baggage Essentials
The Kenya Airways Hanoi Office in Vietnam staff will provide you with all the information you need before packing those bags for the trip. They will ensure you understand the standard weight, size, and content allowance, including oversized items and restrictions on selected items. Having access to such details eliminates extra charges at the airport.
Tag Along With Your Paw-Friend
Pets are no less than a family, which is why Kenya Airways permits passengers to travel with their furry friends onboard. The sales representatives will educate you on the policies and restrictions. Be sure to clear your doubts before purchasing the ticket for your paw friend.
Feedback & Suggestions
The Kenya Airways is always happy to know how your inflight journey was, be it bad or good. You can share your air travel experience with the representatives. If it is not satisfactory, they will ensure to compensate as per the policy and work on improving the areas where they lack.
Frequently Asked Questions:
Kenya Airways Hanoi Office in Vietnam is at 92 Le Duan Street, Cua Nam Ward, Hoan Kiem District, Hanoi, Vietnam
The main office of Kenya Airways is at Kenya Airways Head Office, Airport North Road,
Embakasi, P.O. Box: 19002 – 00501, Nairobi, Kenya
Yes. The airline offers 24/7 customer service to passengers who want to inquire about their itineraries.
Passengers can contact Kenya Airways by calling their customer line +254 711 024 747 / +254 705 474 747
Travelers can find all the services at the Kenya Airways counter, from mundane ticketing tasks to cabin upgrades, lounge access, loyalty programs, etc.
