Air Asia City, Sales Office in Balikpapan

You might know that traveling by air is the easiest way to reach your favorite destination. But there will always be some issues you have to face that make your tours exhausting. If you think you will remain stuck in this situation, you are totally mistaken. When you want guidance with check-in, know baggage rules, seek special service, or ask for any type of special assistance, the Air Asia Balikpapan Office will have your back.

To unlock these exceptional services from the city sales office, you must go through this manual, which has all the essential details you will require about their office. So, let’s begin.

Queries Still Unresolved? Visit Office Now

For inquiries and assistance regarding your travel plans and reservations, you have multiple options to reach out to the regional airline staff for support. You can either place a call to connect with them, visit the office directly with all necessary documentation, or compose an email outlining the specifics of your concern. Below is a list of contact information you can use to communicate with them.

Address: PVQW+595, Sepinggan, Balikpapan Selatan, Balikpapan City, East Kalimantan 76115, Indonesia
Contact Number: +62542766877
Working hours: Monday-Friday, 9:30 am–4:30 pm

City Office Map and Location

Services Accommodated at the Air Asia Balikpapan Office

The team of generous and well-trained employees at the Air Asia Office in Balikpapan is prepared to address a wide array of travel-related issues. They work diligently to make sure all aspects of your journey meet your expectations, from reservation to arrival at your destination.

Book Flight Tickets
Cancel Tickets
Check-in Info
Track Flight Status
Pet Travel Rules
Deals and Discounts
In-flight entertainment purchase
Sports Luggage
Name Correction
WiFi
Manage Reservations
Ticket Upgrades
Baggage Allowance Purchase
Medical Aid
Unaccompanied Minor Bookings

Change Flights
Airfare Refund
Special Needs
Baggage Limit
Request Wheelchair Assistance
Delayed Flight Details
Wifi Facility on Board
Seat Selection
Flight Miles for Upgrades & Bookings
Lap Child & Infant Travels
Select Meals for Flight
Delayed and Lost Luggage
Travel Insurance
Visa or Passport Info
Chauffeur Services

Make Reservations at Affordable Airfares

When organizing a trip to or from Balikpapan with Air Asia, you must follow the recommendations of the regional office representatives. They will ask about your plans and customize the itineraries per your requirements. Moreover, the staff holds the resources to point out the most cost-effective and direct flight options available for reaching your destination. So, don’t let the special offers slip out of your hands!

Inquire About Check-In Options

The most challenging part of flying is dealing with airport procedures. Representatives at the nearest airline’s office can provide insights on online and offline methods to bypass lengthy queues, making baggage check-in, security screening, and boarding the flight more efficient. This guidance can be invaluable in enhancing your overall travel experience and saving you time at the airport.

Check Baggage Information

If you are planning to travel on Air Asia flights with sports gear, musical instruments, or other fragile items, it is a good idea to reach out to the ticketing office employees before departure. They can provide you with information on the allowance process and any extra fees for oversized or additional luggage. They will also clarify the available payment options and the specifics regarding how to pack your extra baggage.

Cancel Tickets and Earn Back Refunds

Travelers looking to cancel their bookings can get in touch with customer service agents of

Air Asia Balikpapan Office to learn about the procedure. The team members available there are ready to guide you through the cancellation and refund process, clarifying if your ticket qualifies for a refund. Additionally, they can let you know if the refund will be processed back to your bank account or issued as flight credit.

Request Wheelchair Assistance

It is important to note that while mobility devices must be checked in as baggage during the flight, you have the option to request a wheelchair for use at the airport. If you or your traveling partner require special assistance for boarding or moving around the airport, you must inform the airline staff in advance. They will guide you through filling out and submitting the necessary request form to get the service available on the travel date.

Pet Travel Regulations

If you are planning to bring a pet with you on board, it is essential to get in touch with the local office of your chosen airline. Their humble employees will offer comprehensive details about the airline’s pet policy along with the applicable charges. Furthermore, they will inform you about the required essential documentation so you can easily complete the pre-flight procedures.

China Eastern Airlines Head Office Details

Official Website: https://www.airasia.com/
Address: 64000 Sepang, Selangor, Malaysia
Email address: support.airasia.com
Contact Number: +603-86600070

Other Crucial Information

Flight Status: https://www.airasia.com/flightstatus/en/gb
Online Check-In: https://www.airasia.co.in/checkin-home
Baggage Enquiry: https://support.airasia.com/s/article/My-baggage-is-delayed-missing-or-damaged-en
Baggage Lost and Found: https://www.ana.co.jp/en/us/travel-information/baggage-information/